Report a concern
If you have concerns that a child is suffering ANY form of neglect, abuse or cruelty, contact us immediately on:
Lines are open from:
- Monday to Thursday: 8am – 5.30pm
- Friday: 8.30am – 5.00pm
Out of hours
If you need to get in touch out of usual office hours, please contact the Emergency Duty Team immediately on:
If you think that a child is at immediate risk, contact the police immediately on:
What happens next?
You will receive a confirmation within 24 hours.
We will review the referral to see what action to take. We speak to the parents and professionals that know the child to see if they also have concerns.
We then decide whether:
Most assessments take 10 days, but can take up to 35 days. The child’s family will be involved in this.
If the assessment shows a child needs our support, a plan will be put in place. Most children stay at home with their family while we support them to work on the plan. We will only take a child away from home if necessary.
We cannot tell you the outcome of your referral as this is confidential.