- Service area
- Roads and transport
- Service
- Highways
- Publication detail
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Drainage and flooding
Service Standard Gully emptying All Gullies emptied at least every two years.
Higher risk sites will be emptied on a more regular basis (3 or 6 monthly interval identified using a risk based approach).
Landscape and trees
Service Standard Grass cutting WCC Rural Areas – 1m swathe three times per year.
District and Borough Urban Areas – 1m swathe six times per year.Weeds Annual spraying programme on kerbed carriageway channels. Annual ragwort treatment programme. Siding As necessary to provide safe passage to road users. Hedges WCC – As necessary to provide safe passage to road users.
Private – Owner’s responsibility. Enforcement as appropriate.Trees Inspection of WCC Trees – Inspected on a 5-year cycle by WCC or district council.
Private trees – Owner’s responsibility. Enforcement as appropriate.Fences Safety barriers maintained to national specification. Signs and lines
Service Standard Road signs Replacement and cleansing as necessary within budget constraints. Road markings Replacement as necessary within budget constraints. Street lighting
Service Standard Operation A minimum of 98.5% of all lights operating at any one time. Repairs Emergency damage aim – to make safe within 1 hour. Aim to replace column within 1 month.
Routine fault – repair within 5 working days.
Cable fault – repair within 2-4 weeks.
Cleaning and changing lamps – in accordance with manufacturers recommendations.Legal and illegal obstructions
Service Standard Obstructions Obstructions presenting a hazard to highway users will be removed. Trees and shrubs Trees may be planted in the highway subject to conditional approval. Floral tributes and memorials Floral tributes may remain for up to 30 days from the date of the incident and will be removed thereafter. Any future tributes or memorials will not be permitted. Signs Signs presenting a hazard to highway users will be removed. Advertising signs will not be permitted. Skips, scaffolds and hoardings Permitted subject to conditions. Vehicle accesses Permitted subject to conditions and planning consent where required. Flyposting and tipping Anything presenting a hazard to highway users will be removed. Public contact
Service Standard Letters Reply within 5 working days. Telephone calls Answer within 7 rings. Emails Reply within 5 working day. Winter service
Service Standard Precautionary gritting The following roads will be gritted when frost is forecast: - All A and B class roads.
- Roads serving hospitals and main industrial estates.
- A single route to each village.
Footway gritting Footways may be gritted during periods of prolonged frosty weather. Snow Resources will be targeted to restore the network as quickly as possible. Salt bins Bins provided by Parish Councils will be refilled as resources permit. - Related documents
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- County Road Construction Strategy - 2022 (PDF, 637KB)
- County Road Construction Strategy – 2015 (DOCX, 257 KB) (superseded)
- Code of Practice for Advertising Boards and Trade Displays (PDF, 220 KB)
- Skid Resistance Strategy (PDF, 527 KB)
- Guidelines for Pruning Council Trees (PDF, 44 KB)
- Maintenance of Highway Trees by a Third-Party (PDF, 47 KB)
- Highway Safety Inspection Manual (PDF, 2.5 MB)
- Sandbag Policy (PDF, 123 KB)
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