The Department for Work and Pensions (DWP) is asking councils to alert residents to the risk of potential scams, concerning applications to the Household Support Fund.
Residents can apply for support through the Warwickshire Local Welfare Scheme, but the DWP has written to councils to alert them to the risk of scammers taking advantage of the situation. The DWP say that residents elsewhere in the country have been telephoned and told that they are eligible for the Household Support Fund, with the caller saying that they are from their local council. The caller asks for the resident’s bank details so that the money can be transferred to their account.
Unfortunately, residents across the country are being targeted by scammers. Be wary about sharing any personal or payment details over the phone. If you are ever in doubt about whether someone calling you is really from the council, please end the call. Make sure you are speaking with the Local Welfare Scheme by phoning the team on 0800 408 1448 or our switchboard number 01926 410410.
If you think that you may have been scammed, you can report it to Action Fraud by calling 0300 123 2040.
For advice, contact Citizens Advice consumer helpline on 0808 223 1133. If you give your bank details to a scammer alert your bank immediately.
Household Support Fund update - December 2024
We are receiving a high volume of applications and unprecedented demand with telephone calls and email enquiries, and we apologise if you have experienced difficulties in getting through to the team. We have all available resources handling enquiries and trying to get through them as quickly as possible.
We would like to thank you for your patience during this busy time.
What is the Household Support Fund?
On 4 September 2024, the Chancellor announced, that the Household Support Fund (HSF) would be extended for a further six months to meet immediate needs and help those who are struggling to afford household essentials including energy and water bills, food, and wider essentials.
This funding covers the period from 1 October 2024 to 31 March 2025 and local authorities have discretion on exactly how this funding is used within the scope of the guidance set by the Department for Work and Pensions.
The money is provided to us by the Department for Work and Pensions and will be distributed in a variety of ways over the coming months.
What is happening in Warwickshire
The Warwickshire Local Welfare Scheme will distribute this funding to families and individuals most in need through both proactive targeted support and by application. This includes a countywide utility voucher campaign, cost of living support for families/carers of children eligible for benefits related free school meals; care leavers and welfare grants for community-led groups and initiatives, including schemes led by district and borough councils to support the most vulnerable in our community and respond to a specific immediate need.
The Household Support Fund is one-off funding to provide short-term support to meet immediate needs and help those who are struggling to access the essentials.
If you need help now
If you need help with fuel or food now, you can apply to our Local Welfare Scheme for support (details below).
Support for energy debts across Warwickshire (Act on Energy)
Act on Energy can help with financial support toward current energy debts and assistance to repair or replace broken boilers and heating systems.
You need to:
- Live in the following district council areas – Warwick, Stratford-upon-Avon, Rugby, Nuneaton and Bedworth or North Warwickshire
- Have a combined gross household income of no more than £31,000.00 per year
- Have no household savings
- Have someone living with a vulnerability.
If your household satisfies each of the 4 criteria above, you can apply for support through the Warwickshire Household Support Fund provided you have not applied for the same support in the previous 6 months.
For further information or to apply for support, please visit the Act on Energy website.
The Local Welfare Scheme
The Warwickshire Local Welfare Scheme helps our most vulnerable residents at times of unavoidable crisis when they have no other means of help.
Due to the limited amount of funds, we have available, we will prioritise items necessary for day to day living such as food, energy, and water and particularly those who may not be eligible for the other support the government has recently made available.
Unfortunately, we are unable to support with the following:
- any application made that is felt to be not an immediate need
- applications from those with sufficient income or savings
- support with mortgages or personal debts
- phone costs or associated expenses
- help with Council Tax as this is met through other types of support
Who is eligible?
Our eligibility criteria balances supporting as many residents as we can with targeting our limited funds to support those who need our help the most.
Applicants need to be:
- a legal resident in the UK
- aged 16 or over
- have no other access to funds or enough resources to pay for food or energy
- experiencing a situation which poses a serious health or safety risk to themselves or their family
- a resident of Warwickshire
- or a member of the armed forces who can demonstrate a strong connection to Warwickshire
Who is not eligible?
- someone in hospital, or a care home unless their discharge is imminent
- someone subject to immigration control by virtue of the Immigration and Asylum Act
- applicants or their immediate family who have received four awards for food and energy within a 12-month period
- applicants or their immediate family who have received an award for household goods or clothing
- prisoners and people lawfully detained
- someone from abroad who fails or would fail the habitual residence test for the purpose of welfare benefits
How payments are made
If you are due to receive an award, we will normally provide vouchers.
All awards from the Local Welfare Scheme will be made as quickly as possible to meet the agreed needs of the household. We also reserve the right to provide ‘in-kind’ support where this is appropriate.
Information you need to provide
In order to assess the household needs and priorities, the council will require you to provide some information. This may include details of who is living within the household, the household income, any savings held by household members, and of the circumstances and reasons that led to an application being made. We will also need some practical information, such as your National Insurance number and contact details.
Our customer service advisors will also consider all the information at their disposal to assess the risk faced by the applicant and the relative priority of their application including:
- Financial circumstances
- Access to other forms of financial support
- Circumstances and reasons for the claim
- Preventative measures taken by the applicant or partner
- Impact of making or not making of the award
Reviewing unsuccessful applications
The scheme is discretionary and there are no appeal rights to an Independent Tribunal, but you can ask us to look at your case again within five days of our decision if you are not happy with the outcome of your application. Requests for a review of our decision need to be made in writing. It must state the reasons why you are asking for a review of the decision and be signed and dated.
You will be notified of the review decision within 14 days of your request. This decision will be final.
How often you can apply
In exceptional circumstances repeat applications will be considered on merit. In the case of repeat applications further work and referrals to other agencies will be discussed with the applicant and may be conditional on having further financial support (for example, referrals to Citizens Advice).
In line with the principles of good administration, all applications will be treated fairly and consistently. Applications will be processed in a timely manner.
We will monitor this scheme on an ongoing basis. We will regularly review the scheme to ensure that we are making the best use of the money we have available.
Fraud
We committed to tackling and preventing fraud in all its forms. If a claimant attempts to claim an award from the Household Support Fund by making a false declaration or providing false evidence or statements, they may have committed an offence under the Theft Act 1968. Where we suspect that fraud may have occurred, we will investigate the matter as appropriate, and this may lead to criminal proceedings.
How to apply
Please call one of our helpful advisors. They will ask questions about your circumstances that you must answer honestly, and they will also signpost you to other agencies and organisations who can offer help and support.
To enquire or to apply for support, call the Local Welfare Scheme on 0800 4081448 or 01926 359182.
Opening hours:
- Monday to Thursday from 9am to 5pm
- Friday from 9am to 4.30pm
To find further help to manage increased household costs, please visit Cost of Living Warwickshire.
