Step 1 - Planning your journey
Use our journey planner - add your starting point and your destination to see suggested routes and times.
Planning your route in advance will help give you an idea of:
- How long the journey might take
- Which bus routes are best for you (there may be more than one)
- Which bus stops you need to get on and off at
- When and how often the buses run on that route
- How much the journey will cost
Step 2: Boarding the bus
Make sure you’re at the bus stop a few minutes before your bus is due. As the bus approaches:
- Check the number and destination displayed on the front
- The destination needs to be in the same direction as yours – if not you may be on the wrong side of the road
- Raise your arm to signal to the driver that you want to get on
- Get your ticket, bus pass, or payment method ready
- Wait for the bus to come to a stop and for the doors to open before trying to board
Step 3: Paying your fare
The bus driver should sell you the best ticket for your journey:
- Have your money ready when you get on
- Tell the driver where you are going and if you require a single, return or day ticket
- Pay the driver the fare, then take your ticket and keep it safe
- If you already have a bus pass you should be able to tap this when you board and/or show the bus driver
- Most fares are set by the bus operator, so visit their website if you want more information about fares and ticket options. If you plan to make the journey regularly, you may save money with weekly, monthly or annual tickets.
Step 4: Enjoy the journey
Once you’ve paid, sit down and relax.
Many buses have special seating areas at the front for passengers who are elderly or have disabilities. Wheelchairs have a dedicated space(s) and often there’s a ‘buggy zone’ too.
Step 5: Getting off the bus
As you approach the stop where you want to get off:
- Ring the bell to tell the driver to stop the bus
- If you won’t recognise the stop in advance, ask the driver to help when you get on
- Sometimes other passengers can be helpful too
- If you think you have left any personal possessions on board the bus, then please contact the operator directly to see if they can retrieve this for you