IndieGo PLUS – Stratford
IndieGo PLUS is our fast and low cost on-demand bus public transport service for Stratford District. It is operated in partnership between Liftango, Warwickshire County Council and Stratford District Council.
You book your trip through the mobile app or dedicated call centre.
You request your pick-up and drop-off points when making your booking, but a short walk may be required to complete most trips.
IndieGo PLUS is a rideshare service, this means you will probably share your trip with other customers who are going in the same direction as you.
Passengers can book and pay directly from their smartphone through the IndieGo PLUS mobile app and, using the latest technology, track the bus in real-time to the meeting point of choice.
Prices range from just £2 for a single trip and discounts for children. Bookings can be made as early as two weeks before your trip, and as late as an hour before you want to travel. Bookings are subject to availability so the earlier you book, the better.
Passengers booking and paying for trips through the call centre will be advised of the expected vehicle arrival time.
Service hours
IndieGo PLUS will operate from 8.20am to 2.30pm and 4pm to 7pm Monday to Friday in school term time. The service will operate 7.30am to 7pm during school holidays. There will be no service on most bank holidays. Trips can be booked on the IndieGo PLUS app at any time. Telephone lines are open from 8.30am to 5pm, Monday to Friday, excluding public holidays.
Operating area
IndieGo PLUS only operates within Stratford District. Journeys can be made to and from anywhere within the District to Stratford on Avon town. However, journeys from the Southam area can only go to Leamington Spa or within the Southam area.
We encourage the use of existing bus services where available for a regular, often quicker, journey as the IndieGo service is limited and on a first come first served basis.
IndieGo PLUS accessibility
We have made every effort to make IndieGo PLUS accessible for all passengers. Buses are ramp accessible and have wheelchair spaces on board which can be booked through the IndieGo PLUS app or the call centre. We welcome assistance dogs on board at all times.
Booking a ride
How to book
Book your ride by downloading the free IndieGo PLUS app, available from Google Play or the Apple App Store. Using the app allows you to quickly book and pay for your ride and track your vehicle in real-time. Rides can also be booked by telephone on 01926 742000. Concessionary passes will need to be validated on-board the vehicle each time you travel.
You can watch a short video that helps to explain how to set up and use the IndieGo Plus app.
When you can book
The app is available 24 hours a day, 7 days a week to make bookings, and the dedicated Call Centre is available from 8.30am to 5pm Monday to Friday. Bookings can be made from an hour before your required travel (subject to availability) up to 2 weeks in advance. As the service gets busier, we'd recommend making bookings as far ahead as possible to ensure you get the journey you need.
When booking, you have the option to say when you need to leave by, or when you need to arrive by. If you have an appointment to keep, please use the 'arrive by' option to ensure the system accounts for your requirements. If you use the 'leave by' option, your advised pick-up time may change by a few minutes to account for other similar bookings.
Repeat rides
You can block book repeat rides for up to seven days at a time in the app.
When there are no available rides
The IndieGo PLUS app will suggest earlier and later time options for you to travel. If you’re booking by telephone, we’ll offer alternatives.
Number of seats per ride
You can book up to seven seats per trip, subject to availability on board.
Booking confirmation
When booking a ride, you will immediately receive a booking confirmation within the app, with an estimated pick up and drop off time. This time may vary slightly, within a few minutes either side of the estimated time. Your final pickup time will be confirmed through the app, and by text message, 30 minutes prior to the pickup time. Telephone bookings will receive a text or email to confirm this same information, if these contact details are provided.
Ride confirmation
When you receive your ride confirmation, you will be informed of your ride’s bus identity in the form of a letter A to E. This letter will be clearly displayed on the front of the bus when it arrives. All vehicles will be branded with the IndieGo PLUS logo.
Cancelling your ride
You can cancel your ride through the IndieGo PLUS app or by calling us. If you cancel more than 30 minutes ahead of your allocated pick up time, you will be refunded in full. If you cancel within 30 minutes of your ride, you will not be refunded.
We ask all passengers no longer intending to travel to cancel their ride as soon as possible, to help other passengers have a quicker ride.
Not showing up for your ride
Not showing up for your ride at the time allocated will delay the ride for other passengers and may mean they get to their destination late. We understand circumstances can change, so we offer free cancellations up to 30 minutes before the allocated pick-up time. Passengers who do not show up or are late will be charged in full. Frequent cancellations or not showing up for bookings may result in your account being suspended.
Late buses
We will make every effort to be at your meeting point on time but occasionally circumstances out of our control may cause a delay. You can use the app to keep updated on the bus arrival time.
Price
IndieGo PLUS uses a simple fare structure to make it easier to understand and budget for. The price will be clearly displayed on the app or when booking over the phone. Fares start from just £4 for a single adult journey with reduced prices for return journeys booked at the same time. Children aged between 5 and 16 will have a reduced fare and any child under the age of 5 will travel for free but will still need to be booked.
Concessionary pass holders – register your concessionary pass in the IndieGo PLUS app then book as normal or by calling 01926 742000. You will then need to scan your pass when boarding. Concessionary pass holders are still required to cancel rides if travel plans change, and this can be done through the app or by telephone up to 30 minutes before the allocated pick-up time. Your pass will allow free travel during times of validity, outside those times, you may be charged to travel. Details of scheme validity can be found on the concessionary travel page.
| Fare type | Price |
|---|---|
| Children under five | Free |
| Adult single | £2* |
| Adult return | £6 |
| Child single (ages 5 to 15) | £2 |
| Child return (ages 5 to 15) | £4.50 |
*The current Government Fare Cap scheme has reduced single fares to £2 per journey. The fare cap scheme now runs up until 31 December 2024. From 1 January 2025, the Fare Cap is increasing to £3 single, the adult single will be updated at this time.
How to pay
You will be able to pay securely by debit or credit card within the IndieGo PLUS app or when booking by telephone. Payment cannot be made on the bus or with cash.
Bus appearance
Buses are clearly marked with the IndieGo PLUS branding as seen in the image above. On occasion we may need to use a different vehicle in the event of breakdown or repair.
Feedback
Passenger feedback helps us improve your service, so we ask for feedback at various stages when using the IndieGo PLUS app. You can also give specific feedback on the “About” page in the app, which sends feedback to us by email. After you complete a trip, you will be prompted through the app to give a ride rating to help us have an overview of ride satisfaction. You can also give feedback via the call centre.
Lost property
We encourage you to carefully check you have all your personal belongings upon arrival at your destination. However, if you have left something on board, please get in touch via email or telephone. We’ll then try and reunite you with your lost item as soon as possible.