What else will I be charged?
As well as charges for care in your own home and for residential care, there are other services for which you may be charged. These charges are subject to change from year to year.
Transport
If you need transport to access your care, the council will arrange this and you may need to pay for this yourself. The amount you must pay depends on the number of journeys you make, and how far you travel. The cost per journey is set out in the table below:
| Transport distance | Rate per journey | Charging rate from 8 April 2024 | Increase |
|---|---|---|---|
| Up to 5 miles | £5.69 | £6.03 | £0.34 |
| 5 to 10 miles | £9.49 | £10.06 | £0.57 |
| Over 10 miles | £13.45 | £14.26 | £0.81 |
Deferred payment administration and interest
Deferred payments carry additional charges, as well as the cost of services being received. These are described in the separate leaflet on Residential Care Homes (PDF, 262 KB).
Other charges for services
Other charges for services are set out in the table and explained below.
| Maximum charge for services | Charging rate from April 2023 | Charging rate from 8 April 2024 | Increase |
|---|---|---|---|
|
Telecare (per week) is equipment which detects if there's a problem or an emergency in the home and sends a warning to a call centre or a carer. The amount you pay for telecare is based on the actual number of weeks or part-weeks that you receive a telecare service. |
£1.53 | £3.06 | £1.53 |
| Day care (per day or part day) i.e., care outside your own home. The amount you pay is based on the actual number of days or part-days you attend the day care service. | £41.56 | £44.05 | £2.49 |
|
Home care (per hour) is when you receive help from professionals to live independently in your own home. The amount you pay is based on the actual number of home care hours that you receive. |
£21.76 | £23.07 | £1.31 |
|
Residential care means long-term care provided in a care home. All residents have to pay for residential care, but the amount is assessed according to your income and savings through your financial assessment. |
Based on Financial Assessment | n/a | n/a |
| Respite residential care is when someone stays in a care home on a temporary, short-term basis. Charges are based on the actual individual daily cost of each service. | Based on actual cost | n/a | n/a |
|
Personal Assistant (PA) services help look after you in your own home, for example, providing personal care, preparing meals and doing household tasks. The amount you pay is based on the full cost of paying and employing personal assistants. This is calculated on an hourly rate and managed via a direct payment. |
Based on actual cost | n/a | n/a |
|
Take A Break service (per hour) provides community based short-breaks for adults aged 18 to 65. Charges are based on an hourly rate which will be determined through your financial assessment. |
£19.22 | £20.33 | £1.11 |
| 24-hour live-in support is charged at the full actual cost of the service. If more than one person in a household uses this service, the cost is shared between customers. | Based on actual cost | n/a | n/a |
|
Night support – sleeping night (per hour) when a carer sleeps in your home through the night but is on hand if you need support. Support is charged at full cost. If more than one person in a household uses this service, the cost is shared between customers. |
£10.34 | £10.34 | None |
|
Night support – waking night (per hour) when a carer stays awake for the night and provides specialist care whenever you require. Waking night support is charged at full cost. If more than one person in a household uses this service, the cost is shared between customers. |
£18.36 | £19.88 | £1.52 |
Other chargeable services
You will be required to pay the full cost of other chargeable services and support, such as laundry services.
Paying an invoice
When we have completed the financial assessment, we will tell you what your contribution will be, depending on the type of care you receive. If any of the details are incorrect, or have changed, you must contact our Financial Assessments and Benefits Advice Team. The assessment letter will give you a telephone number to contact if you have any queries.
We will send you a statement on a four-weekly basis for services you’ve already received detailing the weekly contribution and the date any outstanding sums are due for payment. How to make payments will be detailed on your payments invoice.