Enabling Services
Director, Craig Cusack
Enabling Services exists to enable services and colleagues to work and help residents to live their lives well. It does this by:
- Keeping the Council and its customers safe and compliant
- Getting the Council and its customers working, or back working – or keeping them working
- Enabling people to work better
- Helping people solve their problems and provide them with the knowledge, information and advice they need.
Enabling Services brings together the following services:-
- Business Intelligence
- Customer Contact
- ICT Services
- ICT Strategy
- Property Services
- Strategic Asset Management
Business Intelligence
As a Council we are committed to the principle of evidence-led decision-making and using data, analysis and intelligence to deliver better outcomes for residents. The services we provide support this principle:
- Consultation & Engagement
- Data Management
- Data Science
- GIS & Mapping
- Management Information & Data Analytics
- Needs Assessments
- Performance Management & Business Planning
- Research
Customer Contact
We ensure that our customers can contact us by the method that best suits them; that we can resolve their query; that customers are enabled to give feedback; and that we use this insight to improve council services.
Services:
- Customer Relations
- Customer Service Centre (CSC)
- Mainstream
- Adult Social Care front door
- Warwickshire Local Welfare Scheme
- Planning and Information
- CSC Trainer
ICT Services
To deliver and support Digital and ICT technologies and applications that will drive innovation throughout Warwickshire County Council whilst ensuring the service remains resilient, secure and enhance the customer experience further.
Services:
- Applications
- CSW Broadband
- Operations
- Schools Delivery
ICT Strategy
To develop and deliver the technology strategy and roadmap to enable value focused transformation within Warwickshire County Council supporting innovation and efficiency whilst placing the customer at the centre of technology enabled services.
Services:
- ICT Services
- Solution Architecture
- Technical Specialists/Service Architect
Property Services
To facilitate and enable WCC to achieve its objectives by providing a professional and cost-effective facilities management support service & deliver construction and engineering projects to time, cost and quality requirements; to achieve customer satisfaction.
Services:
- Frameworks & Contract Management
- Investment Services
- Maintenance, Engineering & Compliance
- Soft Facilities Management
Strategic Asset Management
Ensuring that the council has the right assets in the right place to deliver the best possible outcomes for residents and to support growth of the Warwickshire economy. We commission projects which maximise the use of built and land assets, meet service needs and ensure that Corporate Compliance is maintained.
Services:
- CDM/Risk & Compliance
- Development & Assets
- Estates
- Strategic Policy & Performance