Market Position Statement for older people in residential care - February 2024

Across the county, three care homes were rated by CQC (Care Quality Commission) as “Outstanding,” while the majority of locations across all districts/boroughs were rated “Good.” Nuneaton & Bedworth had the highest number of locations rated “Requires Improvement” with five residential homes and three nursing homes.

Alongside our commitment to quality, our Commissioning and Quality Assurance teams continue to collaborate closely with residential care providers through ongoing communication, visits and access to training to support providers to improve quality of their services.

We will continue to work closely with our Social Care Providers to drive quality improvement through our ‘See, Hear and Act’ approach through which we gather and triangulate intelligence from multiple sources to identify any quality themes or concerns. Where concerns are identified we undertake quality assurance activity to understand these in more detail and this could include a visit to the provider to validate the intelligence.

Where necessary support improvements through Service Improvement Plans (SIP). Significant concerns are escalated to Service Escalation Panel (SEP) where remedial actions are discussed, agreed and monitored. Remedial actions could include restrictions on admissions to the service until sufficient improvements have been evidenced and sustained. This could be a Voluntary Placement Stop (VPS) where the provider agrees to restrictions on admissions and enables them to have the resources to implement improvements as identified in the SIP.

This collaborative approach benefits the service users whilst building supportive partnership with the providers.

Source - Care Quality Commission, Care Directory with filters - June 2023