Care Champions
Customer experience is at the centre of our quality assurance approach and Care Champions help us because they have a unique perspective and valuable insights into the quality of care.
Care Champions are people with experience of using care and support services or have supported someone who has.
Care Champions visit services including care homes and day centres, to gather a meaningful picture of the customer experience. Their visits involve:
- Talking to customers and their family and friends
- Having a chat with staff and managers
- Taking time to sit back and observe what’s happening
- Joining in with an activity or meal
- Taking a tour of the setting
- Having a look at customer photobooks
- Participate in meals or events
- Tour the setting
A specially designed 'visit guide' has been co-produced with customers, carers, and service providers. The guide highlights six key areas of care:
- Customer/ staff relationships
- Environment and accessibility
- Food and drink
- Activities
- Personalisation and choice
- Family and friends
Find out more about how you can become a Care Champion and make a difference in your local community by reading the leaflet below.
Would you like to be a Care Champion? (PDF, 410KB)
You can also contact us for more information and guidance.
- Email: carechampions@warwickshire.gov.uk
- Phone: 01926 742266 or 07880 446541