Care Champions
The customer experience is at the centre of our quality assurance approach and an important element of the Care Champions role. Care Champions have experience of using care and support services or have supported someone who has. The unique perspective enables them to provide valuable insights into the quality of care from our commissioned services.
Care Champions visit a range of commissioned services, including care homes and day centres, to gather a meaningful picture of the customer experience. Their visits involve engaging directly with the customers who use these services, as well as their families, friends, and staff members, to gain an in-depth understanding of how care is delivered. During visits, Care Champions may also take the time to observe day-to-day activities, participate in meals or events, tour the setting, and review customer records like photobooks to get a full understanding of the environment and care being provided.
A specially designed 'visit guide' has been co-produced with input from customers, carers, and service providers to assist Care Champions in their visits. This guide highlights six key areas of care: customer/ staff relationships; environment and accessibility; food and drink; activities; personalisation and choice; and family and friends. These areas will serve as a focal point for Care Champion observations and discussions.
Typical activities for Care Champions would involve:
- Talking to customers and their family and friends
- Having a chat with staff and managers
- Taking time to sit back and observe what’s happening
- Joining in with an activity or meal
- Taking a tour of the setting
- Having a look at customer photobooks
To find out more about how you can become a Care Champion and make a difference in your local community, download our leaflet (PDF, 410 KB)
You can also contact us for more information and guidance.
- Email: carechampions@warwickshire.gov.uk
- Phone: 01926 742266 or 07880 446541