What is quality assurance?
Quality is important. We all know how it feels when a service exceeds our expectations. We tell our family, friends, neighbours and others about it and recommend it to others. It feels personal and shows us that we are important. We can trust a high-quality service. It works in partnership with us and genuinely wants to know our experience of using the service to find out how it can improve in the future. A high-quality service wants to know what it does well and how it can do better in the future. It learns and improves.
We also know when a service fails to meet our expectations. We feel disappointed, let down, sometimes angry and even unsafe. We tell our family, friends, neighbours and others about it. We may complain and tell others to avoid the service. We can sometimes be at risk because of poor service quality. The relationship between high quality and excellent outcomes is clear. Our key message is that a high-quality service for our customers is everyone’s business. Our customers have a right to expect this from us. We must all strive to ensure it is consistently delivered.
Warwickshire County Council wants its commissioned adult, children's and young peoples’ social care providers to deliver good quality service to their customers. The Quality Assurance and Improvement Team works with commissioned providers to ensure they deliver services that help people meet their outcomes.